Sanctum is a trading name of Sanctum Living (referred to in these terms as "we", "our" or "us"). Sanctum Living is a company registered in England and Wales with company number 15892565. Our registered office is at 68 Quay Street, M3 3EJ. Our VAT registration number is [Updated Shortly]. You can contact us by phone on 0161 399 0037, by email at contact@sanctumliving.co.uk, or by post at 68 Quay Street, M3 3EJ.
2. Our Contract with You
2.1 These terms and conditions govern the sale of goods and/or services by us to you.
2.2 Please read these terms carefully and ensure that all order details are accurate before placing an order. If you require installation, assembly, or removal of old furniture, ensure these services are selected during the ordering process. For online purchases, you will have the opportunity to check and amend your order up until the point of submission. If there are any mistakes or required changes after submission, please contact us immediately.
2.3 Your order constitutes an offer to purchase goods and/or services from us. A contract will only be formed when we confirm acceptance of your order in writing or by email. If we cannot fulfill your order (e.g., due to stock shortages), we will inform you, and any payment made will be refunded unless an alternative arrangement is agreed upon.
2.4 An order number will be assigned to your order, and you should quote this number in all correspondence regarding your order.
2.5 Our website, catalogues and brochures are intended solely for promoting our goods within mainland UK. Delivery outside mainland UK requires prior agreement, and additional charges may apply.
2.6 We do not guarantee that the colours, textures or finishes of products as displayed on our website, in catalogues, or brochures will exactly match the physical products due to variations in digital representation and natural materials.
2.7 If we provide a specifically designed plan for your purchase, it is your responsibility to ensure its accuracy and suitability.
3. Changes to Terms
3.1 We may revise these terms from time to time. The date of the most recent revision will be posted on our website.
3.2 The terms in force at the time you place your order will apply to that order.
3.3 If changes to these terms affect an order you have already placed, we will notify you and offer you the option to cancel the order or proceed under the amended terms.
3.4 We are not liable for any errors or omissions and reserve the right to change product information, prices and specifications without notice.
4. Delivery and Additional Services
4.1 Delivery times and charges vary based on the goods and delivery address. These will be advised at checkout for online orders.
4.2 Delivery Only Service: This includes delivery to your door only. Goods will not be brought inside, assembled, or have packaging removed.
4.3 Assembly and Installation Service: If selected, our team will deliver the furniture to the specified room(s), assemble it and remove all packaging. If rooms or specific locations are not specified, our team will use their discretion in placing the goods. This service may include key collection from a nearby location if arranged in advance.
4.4 Removals Service: We hold a waste carrier licence and can remove and dispose of unwanted items for a fee. This service will incur additional charges for larger items or bulk removals.
4.5 Collections Service: If you opt to collect your goods, this can be arranged during our opening hours.
4.6 Additional Information: You must ensure that the property is in suitable condition for delivery and that there is sufficient space to accommodate the goods. It is your responsibility to check that the goods will fit through access points in your property. We are not liable for any damage to property caused by inadequate access or preparation.
5. Cancellations, Returns, and Warranty
5.1 Standard Returns: You have the right to cancel your contract for any reason within 14 days of receiving the goods. To cancel, you must inform us in writing. Goods must be returned in their original packaging and in resaleable condition. You are responsible for the cost of returning the goods unless we have agreed to collect them. Refunds will be issued within 14 days of receiving the returned goods.
5.2 Warranty for Defective Goods: We offer a 12-month warranty for defects due to faulty design, materials or workmanship. This warranty does not cover damage caused by normal wear and tear, misuse, or neglect. The warranty is invalidated if the goods are not assembled by our team or agents.
6. Additional Fees
6.1 Additional fees may apply in the following circumstances: cancellation on the day of delivery, inability to deliver goods due to access issues, partial cancellation on the day of delivery and if return visits are required. These fees will be communicated to you as necessary.
7. Services
7.1 We will make every effort to complete any agreed services within the specified timescales.
7.2 If we require information from you to perform the services and you do not provide it, we may suspend the services until you do. We will not be liable for delays caused by your failure to provide necessary information.
7.3 If services are delayed due to technical problems, we will inform you as soon as possible. You will not be charged for services while they are suspended.
7.4 We retain all intellectual property rights in any designs or layouts we create for you.
7.5 If there is a defect in the services provided, please notify us as soon as possible. We will remedy the defect at no additional cost to you.
8. Cancellation of Services
8.1 If you are a UK or EU consumer, you have the right to cancel a contract for services within 14 days of entering into the contract. If you cancel after services have begun, you may be required to pay for services provided up to the point of cancellation.
8.2 You may cancel the contract with immediate effect if we breach the contract materially and do not remedy the breach within a reasonable time.
9. Price and Payment
9.1 The price of goods and services will be as set out on our website or as otherwise communicated to you.
9.2 Prices may differ between online and in-store purchases, and we are not obligated to match these prices.
9.3 All prices exclude VAT, which will be added at checkout.
9.4 Delivery and additional service costs will be added at checkout.
9.5 We accept various payment methods, and payment must be cleared before goods can be delivered or collected unless you have a Trade Finance Account.
9.6 Trade Finance Accounts are subject to credit checks and must be managed in accordance with agreed terms.
9.7 If payment is not made by the due date, we may charge interest at 4% above the Bank of England base rate until payment is made.
10. Our Liability to You
10.1 We are liable for foreseeable loss or damage caused by our breach of these terms or negligence. We are not liable for any loss or damage that is not foreseeable.
10.2 We are not liable for damage to your property unless notified at the time of delivery or within 7 days. We are also not liable for damage caused by your failure to prepare your property for delivery.
10.3 We do not accept liability for any business losses, including lost profits, business interruption, or loss of business opportunity.
10.4 Our total liability to you will not exceed the price paid for the goods and/or services.
10.5 Nothing in these terms limits our liability for death or personal injury caused by our negligence or any other liability that cannot be excluded by law.
11. Events Outside Our Control
11.1 We are not liable for any failure or delay in performing our obligations due to events outside our reasonable control.
11.2 If an event outside our control occurs, we will notify you as soon as possible and agree on new delivery or service dates with you.
11.3 You may cancel the contract if the event outside our control causes a delay of more than 30 days from the original delivery or service date.
12. Our Rights to Cancel
12.1 We may cancel an order for goods and/or services before delivery or service commencement if affected by events outside our control or unavailability of stock. In such cases, any advance payments will be refunded.
12.2 We may cancel the contract with immediate effect if you fail to make payment or breach the contract in any other material way.
13. Other Important Terms
13.1 Complaints or queries can be addressed via phone, email, or post using the contact details provided.
13.2 We may transfer our rights and obligations under these terms to another organisation.
13.3 These terms are governed by English law, and disputes will be subject to the jurisdiction of the English courts.
13.4 If any part of these terms is found to be unlawful, the remaining terms will remain in full force and effect.
13.5 Failure to enforce any of our rights does not constitute a waiver of those rights.
These terms are intended to comply with relevant UK laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
